I have tried all plug and unplug combinations, pressing the reset button, battery on and off... I get the message "Re-attach the power source", even if the power is attached directly. Please guys, if you know anything else help is greatly needed!!! Now months later it is doing it again and not working this time.I wanted to attempt to remove the "date battery" but also have no clue where to find it. Thanks Julie Mon, 0000 Okay I have been researching this a bit (tape door won't close) on my HC3 which seems to have the problem and I think I have tracked down the problem to the part.I have tried all combinations of pulling ac power and battery to no avail. I had a error and my tape was stuck in and I couldn't play or record. Belinda Thu, 0000 I have the same problem with the HDR-HC3 I just bought on e Bay. Couldn't get a tape out so followed the instructions elsewhere on this site and successfully ejected the tape: DCR-TRV350 tape wont eject C:Unfortunately, now the thing won't close. I hit the bottom several times and the mechanism kicked in. Thanks Peter Thu, 0000 I have the HDR-HC3 and it has the same problem. The "hitting" solution unfortunately did not work for me and neither did contacting Sony's on-line support technician.I have tried powering it back on while holding the door closed and still nothing. I tried all of the opening door and disconecting tricks and even slapped it a few times and wow it all opened up to reveal a slightly twisted tape which I was able to remove. I keep getting either a or error and like Josh, I'm unsure as to whether this unit has a so-called slimline battery. Sony says it will cost over 0 (parts and labour) to fix it because the door must be broken.On the tape transport mechanism there is a motor that pushes downward on a latch to release the tape after the tape slide has been extended has been opened.The problem is that after mechanism releases the tape it is not moving out of the way to allow the door to be closed again.
Now power on the cam and wait for the cassette noises... Colin Fri, 0000 I've tried all above, but the tape door don't close. Any harder and I will surely break this thing, well, break it worse than it already is.
On the screen, it should say "re insert cassette"(or something like that)..go of the door and take the tape out and re insert..you hold the door closed again, it should automatically move the compartment back inside and you'll be able to close the door this works for you, feel free to drop me a thank you note....i wont read the e mail..the subject just put "THANK YOU FOR THE CAMCORDER FIX" loland if it doesnt work..i guess it was just my luck! WILSONSat, 0000 I've had this problem on and off for a while now. Then just remove the power lead and you should hear a little click as if something has just moved into place. Just to be safe from now on I will only be attempting to sup load any tapes I have on to my computer before all fails! And while it would be thoroughly satisfying to stomp this devil camera into a pile of parts, I'm going to keep searching for a solution.
JFlyswatter Fri, 0000 I had exactly the same problem, I took the battery off, powered on, then pushed the reset button for 15 seconds. Kari Mon, 0000 I have a HC-38, thee tape door dont close. How I get around it is by leaving the power lead attached to the camera and also the camera battery still in place. Please if anyone can offer advice to the specific mechanism that is failing here, I would greatly appreciate it.
I then tried resetting the camera with the battery still in and the camera turned off and when I turned it back on all I got was the bloody C: message again and now it was bleeping because the reset had turned the sound back on which I have turned off.
I then read the post by JFlyswatter Fri, 0000So I took the battery out and pushed the reset button for 15 seconds with a pen.